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We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange or refund for returned goods, subject to the following terms:

  • You must contact Bella Jane within 7 days of receipt of the goods, via e-mail
  • All items must be returned unworn and in their original packaging within 14 days of receipt
  • For hygiene reasons, we are unable to accept the return of earrings
  • The cost of returned items is at the customer’s expense unless otherwise agreed by Bella Jane
  • Any refund will be less the original postage cost
  • All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items
  • All exchanges and refunds will be made within 21 days of receipt of the returned item(s)
  • Due to hygiene reasons, we do not accept the return of earrings
  • We do not accept the return of bespoke items (unless faulty).