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Returns

We hope that you will be delighted with your jewellery, however, if for any reason your purchase isn't suitable, we accept returns subject to the following terms:

  • You must contact Bella Jane within 7 days of receipt of the goods, via e-mail
  • All items must be returned unworn and in their original packaging within 14 days of receipt
  • For hygiene reasons, we are unable to accept the return of earrings
  • The cost of any returned item is at the customer’s expense unless otherwise agreed by Bella Jane
  • Any refund will be less the original postage cost
  • We are unable to refund the cost for gift wrapping
  • All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items
  • All refunds will be made within 21 days of receipt of the returned item(s)
  • We do not accept the return of bespoke pieces (unless faulty).