Delivery

DELIVERY UPDATE (COVID)

Given the current circumstances, many parcels are taking considerably longer to arrive at their destinations. Therefore, if you need your parcel for a guaranteed date, please select the Guaranteed Delivery postage option (UK only) but please note that this does NOT guarantee next day delivery, it guarantees next working day delivery from day of posting (subject to any Royal Mail service amendments at the time of ordering).

 

EU DELIVERY UPDATE (POST BREXIT)

As a result of the UK leaving the EU, please note that any orders delivered to the EU will now be subject to customs charges and taxes. These charges will vary by country and will be the responsibility of the recipient of the parcel. We strongly advise that you check the relevant charges for your country before placing your order. All fees and charges will be the responsibility of the customer, or if being sent to someone else, the person receiving the parcel.

 

 

ORDER CONFIRMATION

Once you have placed your order online you will receive an email from PayPal confirming your order and payment. This is the receipt for your order. If you don't receive this email, please check the email account that is registered to your PayPal account. You will also receive an email from Bella Jane Jewellery confirming your order (this may take slightly longer to come through). Should you not receive these emails, please check your junk mail folder.
  

 

PACKAGING

Your Bella Jane jewellery will come in our signature jewellery pouch and a Bella Jane gift box (unless otherwise stated).
If you require a gift box for each individual item, please let us know at the time of ordering.

 

DISPATCH

You will receive an email advising you of when your order has been dispatched (please check your 'junk' mail folder if you don't receive this). We usually aim to dispatch orders within 48 hours (working days), however, during peak times such as Christmas, please allow extra time for dispatch.

 

DELIVERY CHARGES AND TIMINGS *subject to latest delivery news as above

UK

Standard Delivery - £1.95 Royal Mail Second Class. Please allow 5-7 working days for delivery.
Express Delivery - £2.95 Royal Mail First Class. Whilst many parcels arrive the next working day after dispatch, please allow 3-5 working days for delivery.
Guaranteed Delivery - £7.95 Royal Mail Special Delivery. Guaranteed delivery next working day after dispatch (please note we do not guarantee to post your goods on the day of ordering as many pieces are made to order).

 

Europe

Royal Mail International Tracked - £9.50. Please allow up to 10 working days for delivery. Please note that additional customs and tax charges may be applicable so we recommend checking your country's rules before placing your order. All additional fees are the responsibility of the customer or person receiving the parcel.

 

USA and rest of the world

Royal Mail International Tracked - £12.50. Please allow up to 10 working days for delivery.