Repairs and Restringing Service
PLEASE NOTE THAT WE ARE UNABLE TO UNDERTAKE ANY REPAIRS OR RESTRINGING IN THE RUN UP TO CHRISTMAS. THIS SERVICE WILL RESUME IN JANUARY 2024.
All jewellery is handmade with great love and attention and all pieces come with a three month warranty from the date of purchase. This warranty covers any faults but does not cover accidental damage/breakage.
Items covered under the warranty are repaired free of charge. Items out of warranty can be repaired for a small fee. Repairs typically take about a week, however, please note that we are unable to carry out repairs during November and December due to the Christmas rush. All repairs are subject to stock availability.
To find out more please email firstname.lastname@example.org
Over time, much loved and worn bracelets and rings can stretch. It may therefore become necessary to have your bracelets restrung. A small fee of £6 per bracelet is charged for this service (plus P&P). Please note that we are unable to offer our restringing service in the run up to Christmas, from mid-November until mid January.
Please email: email@example.com for further information.
Any jewellery returned for repair/restringing is done so at the customer’s own risk. Therefore, we always recommend obtaining proof of postage or sending via a tracked service.